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Refund Policy

BESPOKE CAKE ORDERS

We will not issue refunds on orders that have been checked and accepted upon collection or delivery.

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

 

If the cancellation is up to 1 month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

 

If the cancellation is less than 7 days prior to your event, there will be no refunds given.

 

Refunds will be paid within 30 days of cancellation.

BAKERY ORDERS

If you have a complaint in relation to the products provided by Cacao Bakery, that complaint must be reported to info@cacaobakery.co.uk as soon as practically possible and ideally within 24 hours. Any complaint received more than 72 hours after delivery of the Cake and/or Baked Good will not be considered by us. We are not obliged to, but may at our discretion, offer you a partial refund, a full refund, or a discount off your next purchase with us.

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