Refund Policy
BESPOKE CAKE ORDERS
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We will not issue refunds on orders that have been checked and accepted upon collection or delivery.
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If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to 1 month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than 7 days prior to your event, there will be no refunds given.
Refunds will be paid within 30 days of cancellation.
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BAKERY ORDERS
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If you have a complaint in relation to the products provided by Cacao Bakery, that complaint must be reported to info@cacaobakery.co.uk as soon as practically possible and ideally within 24 hours. Any complaint received more than 72 hours after delivery of the Cake and/or Baked Good will not be considered by us. We are not obliged to, but may at our discretion, offer you a partial refund, a full refund, or a discount off your next purchase with us.