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Terms & Conditions

All our Products made by us are subject to the following Terms and Conditions.

INGREDIENTS

 

Even though Cacao Bakery is a vegan bakery, risk of cross contamination is present, even if a Cake or Baked Good is “Made Without”. All Cakes and Baked Goods are produced in kitchens that handle wheat, nuts and soy.

With every order, we include an allergen card or sticker. It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.

All products are made to be eaten on the day of the celebration.

 

QUOTATIONS

 

All Quotations are valid for 7 days from the date of issue.

 

ORDERS

 

We prefer at least 14 days notice for all bespoke orders, as we are continually booked in advance. We will however endeavour, where availability permits accept short notice cakes.

 

Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo but will be produced as close to the example as possible.

 

We will assign an Order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.

 

Our acceptance of your request to purchase our Cakes and/or Baked Goods (Order) will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

Please note that your Order is NOT accepted until payment has been received, in full, unless we have agreed with you that you may pay an initial deposit and pay the balance at a later date.

 

Orders below £500, or Orders placed less than 4 weeks in advance of the delivery date, you must pay the price in full for us to provide you with an Order Acceptance. For all bespoke cakes or orders above £500, a 50% non-refundable deposit will be required in order for us to provide you with an Order Acceptance. The remaining 50% of the cost shall become due 30 days before the delivery date.

DEPOSITS

 

A non-refundable deposit of 50% is required to hold your date for all bespoke orders.

 

Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit will not be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.

 

UNFORESEEN CIRCUMSTANCES

 

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within 7 days of notification to the Customer.

 

FINAL BALANCE PAYMENTS AND PICKUPS

 

The balance is due on or before pickup date, and before the Product leaves the premises.

If paying by cash, correct change is required, as we may not have the exact change on the premises.

 

If paying by bank transfer, the payment needs to be made before the product leaves the premises.

 

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products arrive at the destination safely and is stored as per our instructions to achieve best results for taste and quality.

 

PUBLICATION

 

We reserve the right to use any image of a Product made by us for publication at a later date.

 

RETURN OF HIRED EQUIPMENT

 

Deposits are taken for all equipment. All equipment must be returned on an agreed date or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

 

DAMAGE

 

If a customer or third party will be collecting the cake on the customer’s behalf, a delivery/collection form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.

 

COLLECTION

 

A collection card is provided with every order to help ensure a safe and secure collection.

 

The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

REFUNDS/CANCELLATION/POSTPONEMENT POLICY

 

POSTPONEMENT

If, for any reason the event is required to be postponed, please contact me immediately.

 

The new date proposed will be subject to availability.

 

CANCELLATIONS/REFUNDS

 

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

 

If the cancellation is up to 1 month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

 

If the cancellation is less than 7 days prior to your event, there will be no refunds given.

 

Refunds will be paid within 30 days of cancellation.

If you have a complaint in relation to the products provided by Cacao Bakery, that complaint must be reported to info@cacaobakery.co.uk as soon as practically possible and ideally within 24 hours. Any complaint received more than 72 hours after delivery of the Cake and/or Baked Good will not be considered by us. We are not obliged to, but may at our discretion, offer you a partial refund, a full refund, or a discount off your next purchase with us.

 

HOW TO CONTACT US

 

You can contact us by writing to our customer service team at info@cacaobakery.co.uk.

 

If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your Order.

 

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

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